Returns & Service
You are not satisfied with delivered items, or it does not meet your expectations?
Here we offer a simple and easy way to get a DHL return label to send the item back to us free of charge. To create the label only your address data (marked with *) is required, all other fields are voluntary. Glue the label on the package and give it to the nearest post office. If there is no post office in your city, your postman will be happy to pick it up.create return request
A product supplied by us is faulty or does not work as advertised?
On the products supplied by us, if the legal provision as a consumer is given, you have a warranty claim for rectification of the prodct. In addition to the legal warranty maybe there is also a guarantee given by the manufacturer. For more details, please see the guarantee bond of the manufacturer. In case of a complaint about the goods supplied by us (irrespective of whether a guarantee or warranty claim) you can create a service request here.
The use of our return label is not a compelling method to exercise your right of withdrawal. To print the return label you need the Adobe Acrobat Reader. This program can be downloaded free of charge here: