Right to Withdrawal
Withdrawal instruction and sample withdrawal form for consumers
- Withdrawal instructions -
Right to withdrawal
The withdrawal period is 14 days beginning with the day that you or any appointed third party acting on your behalf, which is not the forwarding agent, has taken possession of the products.
To exercise your right to withdrawal you need to send us an explicit declaration (e.g. by letter, fax or e-mail) informing us about your decision to withdraw. To comply with the withdrawal deadline, it is sufficient to inform us:
about your exercise of the right to withdraw before expiry of the withdrawal deadline. You are free to use the attached sample withdrawal form
Consequences of withdrawal
If you withdraw from the contract, we are to refund all received payments immediately, latest within 14 days after receipt of your withdrawal declaration, including shipping costs (additional costs for self-chosen delivery methods, other than our suggested standard method, are excluded). Those refund payments take place in the same way the original payment was carried out, unless other methods of payment are explicitly agreed upon with you. In no case fees for refund payments will be charged. We are entitled to withhold refund payments until we have received the products or your have provided a proof of dispatch the products, whatever occurs first. You are to return the products immediately, latest within 14 days beginning with the day you have informed us about your wish to withdraw from the contract. The deadline is complied with if you dispatch the products within 14 days. You bear the costs for the return shipment. You only have to compensate for possible loss of value if this loss of value results from unnecessary treatment of the product beyond testing the quality, properties or functionality of the product.
- End of withdrawal instruction -
sample withdrawal form
Template for the declaration of a withdrawal.