Shipping policy

In the interest of our customers, we strive to ship the order inexpensively, quickly and reliably. As a logistics partner we have chosen the company TALK-POINT GmbH, Bahnhofstr. 21, 04838 Eilenburg, Germany. The following overview shows you the shipping costs for different shipping zones and the payment options for the respective shipping zone. For deliveries to non-European countries, additional country-specific import duties, customs clearance fees, customs clearance service fees and import sales taxes may apply. The amount of the fees depends on the respective country of delivery. Please inquire about these fees at your local customs office. These fees are to be borne by you.

Shipping within Germany is free of charge. Shipping within Europe² costs a flat rate of 9,90€ per order.

When shipping cash on delivery, an additional delivery fee of € 2.00 is charged and is payable directly to DHL.

2 applies to the following countries: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus.

Note: Please note that any fees going (e.g. for the transfer of money) at the expense of the buyer.

 

Information concerning the German Packaging Ordinance (VerpackV)

In order to fulfil legal duties according to Section 6 of the German Packaging Ordinance, the Klang & Design GmbH & Co. KG has joined the EKO-PUNKT GmbH (customer No. 2180000894), a nationwide-operating packaging return system, concerning the purchase packaging initially filled with products by Klang & Design GmbH & Co. KG and sent to private end-consumers.

 

Information concerning the disposal of batteries according to the German Battery Act (BattG)

According to Section 18 of the German Battery Act, we as the distributor are obligated to inform you as a customer in connection with the distribution of batteries or the delivery of products containing batteries as follows:

Batteries are not ordinary household garbage and are therefore labelled with this symbol:

Batterieverordnung

 

In case of exceedance of certain limit values, the chemical symbols for cadmium (Cd), lead (Pb) and quicksilver (Hg) are displayed.

Pb = the battery contains more than 0.004 mass percent lead

Cd = the battery contains more than 0.002 mass percent cadmium

Hg = the battery contains more than 0.0005 mass percent quicksilver

As end-consumer you are legally obligated to return batteries. You may return batteries free of charge after use to the return points set up by the public waste disposal authorities, such as public, municipal return stations of towns and communities, local shops as well as to us as the distributor. If you would like to choose the last mentioned option, you can return the delivered batteries free of charge or send them by post to the following address:

 

Klang & Design GmbH & Co. KG
c/o TALK-POINT GmbH
Halle 21 / Büro B1.18
Schwartzkopffstr.1 
D-15745 Wildau | Germany